Privacy Policy

Privacy Policy

Last updated: 18/11/2025

NeoAncients Limited (“NeoAncients”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit www.neoancients.com, purchase tickets or merchandise, or interact with us online or in person.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Who We Are

NeoAncients Limited
Registered in England & Wales
Company number: 16209537
Registered address: 14 High Street, Saffron Walden, Essex, England, CB10 1AY
Website: www.neoancients.com
Email: info@neoancients.com

We act as the Data Controller for your personal information.

2. Information We Collect

We may collect the following types of personal data:

A. Information you provide directly

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Ticket purchase information

  • Newsletter sign-ups

  • Any information you send via forms, email, or customer service

B. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

(If you later add Google Analytics, Meta Pixel, etc., tell me and I’ll add it.)

C. Information from third parties

If you buy tickets or merch through partners (e.g., DICE, Eventbrite, Shopify, PayPal, Stripe), they may share necessary information with us such as:

  • Your name

  • Contact information

  • Order details

We never receive or store full payment card details.

3. How We Use Your Information

We may use your information to:

  • Process ticket and merchandise orders

  • Manage event attendance

  • Send order confirmations and updates

  • Provide customer support

  • Send marketing emails (only with your consent)

  • Improve our website and user experience

  • Comply with legal obligations (e.g., accounting, fraud prevention)

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract – to process orders and supply goods/services

  • Consent – for marketing communications

  • Legitimate Interests – improving our website, ensuring security

  • Legal Obligation – tax, accounting, regulatory requirements

5. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Ticketing partners (e.g., DICE, Eventbrite)

  • Merch and fulfilment partners (e.g., printing/shipping providers)

  • Email newsletter platforms (e.g., MailChimp)

  • Website hosting and analytics providers

  • Professional advisers (legal, accounting)

We do not sell your information to third parties.

All partners process data according to UK GDPR standards.

6. International Transfers

Some of our service providers may process your data outside the UK/EEA.
When this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We keep personal data only for as long as necessary, including:

  • Order/ticket data: typically 6 years (legal requirement)

  • Marketing data: until you unsubscribe

  • Website analytics: as per analytics provider settings

You may request deletion at any time (see Your Rights below).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing (including marketing)

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

To make a request, email us at info@neoancients.com.
We respond within one month.

9. Marketing Communications

We will only send marketing emails if you have opted in.
You can unsubscribe at any time via the “unsubscribe” link or by contacting us.

10. Cookies

Our website may use cookies to:

  • Improve site performance

  • Analyse behaviour

  • Manage login sessions

  • Provide a better user experience

You can manage cookies through your browser settings.
(If you want a full Cookie Policy + banner text, tell me.)

11. Security

We take reasonable technical and organisational measures to protect your data, including encryption, access controls, and secure third-party processors.

However, no internet transmission is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

NeoAncients Limited
Email: info@neoancients.com
Address: 14 High Street, Saffron Walden, Essex, England, CB10 1AY

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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